Frequently Asked Questions

We provide professional-grade casino-themed entertainment props for events — including full-size poker tables, roulette wheels, blackjack tables, and craps tables. Each hire includes delivery, setup, all associated equipment (chips, cards, dice), and post-event teardown. Optional add-ons include costumed professional dealer staff and custom branding.

We are strictly an entertainment and prop hire company. No real money is wagered, won, or lost at any event we service. All chips have zero monetary value.

Our events are entirely entertainment-based and do not constitute gambling under Canadian law. No real money is involved at any stage — guests play with fun-value chips that have no monetary worth, and no prizes of monetary value are provided by Prestige Event Dealers.

This model is used widely for corporate events, wedding receptions, and charitable galas across Canada. We recommend event organisers confirm compliance with their specific venue's event policies if needed — we're happy to provide documentation on request.

Our base of operations is Winnipeg, MB (100 Malmsbury Ave, Winnipeg, MB R2N 2V1). We include delivery and collection within the Winnipeg metropolitan area in all package pricing. We also service events in Brandon, Regina, Saskatoon, Calgary, Edmonton, Thunder Bay, and other locations across Western Canada — with a transparent travel surcharge itemised in your quote.

For events during peak season (October–December, June–August), we recommend booking at least 6–8 weeks in advance to ensure your preferred date and table configuration is available. Off-peak bookings can often be arranged within 2–3 weeks. That said, contact us as early as possible — popular dates fill quickly, especially for Saturday evenings.

Space requirements vary by table type. As a general guide: poker tables need approximately 4m × 3m (including player space), blackjack tables approximately 3.5m × 2.5m, roulette setups approximately 3.5m × 2m, and craps tables approximately 5m × 3m. We recommend discussing your venue layout with us before confirming your booking so we can advise on the optimal configuration.

Our crew typically arrives 90 minutes to 2 hours before your event start time to ensure full setup and testing is complete before guests arrive. For larger configurations (3–4 tables), we may request up to 3 hours of pre-event access. We coordinate directly with your venue to arrange access timing — this is part of our standard pre-event logistics call.

Yes — all packages include post-event teardown and removal. Our crew returns at the agreed collection time, dismantles all equipment, and removes it entirely from your venue. We leave the space as we found it. The time required for teardown is typically 45–60 minutes per table configuration.

Yes. Custom branded chip sets are available as an add-on to any package. We require your logo artwork in vector format (AI, EPS, or high-resolution PNG) at least 14 days before your event. Minimum order is 200 chips per design. Pricing is provided on request and depends on quantity and colour complexity.

Standard packages include green felt. Our Premium Linen Upgrade add-on offers custom felt and table linen colours including burgundy, navy, charcoal, ivory, and black. Available colours depend on current inventory — contact us to confirm availability for your event date.

Professional dealer staffing is an optional add-on available for all packages (and included in the Signature package). Our dealers are trained and presented in smart black-and-white dealer attire as standard. For themed events, alternative uniforms can be arranged with advance notice. Dealers are briefed on your event format, guest experience goals, and house rules before each deployment.

Submit an enquiry via our contact form or email us at info@prestigeeventdealers.com. We'll respond within one business day with an itemised quote based on your event details. Once you're happy with the proposal, we confirm the booking with a signed service agreement and a 30% deposit to hold your date.

Cancellations made more than 30 days before the event date receive a full refund of the deposit. Cancellations between 14–30 days prior forfeit 50% of the deposit. Cancellations within 14 days of the event forfeit the full deposit. In exceptional circumstances we will work with clients to reschedule to an alternative date. Full terms are provided in your service agreement.

We accept e-transfer, cheque, and credit card (Visa, Mastercard). A 30% deposit is due upon booking confirmation; the remaining balance is invoiced 7 days before your event. All prices are in Canadian dollars. GST is charged in addition to all quoted prices.