Legal
Privacy Policy
Last updated: 1 January 2024 · Prestige Event Dealers · prestigeeventdealers.com
This Privacy Policy describes how Prestige Event Dealers ("we," "us," or "our"), located at 100 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada, collects, uses, discloses, and protects the personal information of individuals who visit prestigeeventdealers.com ("Site") or engage with our entertainment prop hire services ("Services").
We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We also acknowledge international privacy standards, including the General Data Protection Regulation (GDPR), for visitors accessing our Site from the European Economic Area.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us via our enquiry form, send us an email, or otherwise communicate with us, we may collect the following personal information:
- Full name
- Email address
- Phone number (if provided)
- Event details (date, location, guest count, event type)
- Any other information you voluntarily include in your communications
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location (country/city level)
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URL (the website that directed you to ours)
- Date and time of access
This data is collected via cookies and similar tracking technologies. Please see our Cookie Policy for full details.
1.3 Age Confirmation
Our Site uses a cookie to record that a visitor has confirmed they are aged 18 or over. We do not store the age confirmation response in any identifiable manner linked to your personal data.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries: Processing and responding to service enquiries, quote requests, and booking communications.
- To fulfil our Services: Coordinating delivery logistics, event scheduling, and staffing assignments related to your booking.
- To manage our business relationship: Invoicing, payment processing, and contract management.
- To improve our Site and Services: Analysing anonymised site usage data to understand user behaviour and improve our website and service offerings.
- To comply with legal obligations: Retaining records as required by applicable Canadian tax, accounting, and business laws.
- To communicate with you: Sending booking confirmations, service updates, and — only where you have consented — occasional marketing communications.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfil a booking or service agreement.
- Legitimate interests: Improving our services and communicating with prospective clients, where our interests are not overridden by your rights.
- Legal obligation: Retaining records required by law.
- Consent: Where you have given us explicit consent, such as for analytics cookies or marketing emails.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We may share necessary information with trusted third-party service providers who assist us in operating our business (e.g., email service providers, payment processors). These parties are bound by confidentiality obligations and may not use your data for their own purposes.
- Legal requirements: We may disclose information if required to do so by law, court order, or in response to a lawful request from a government authority.
- Business transfers: In the event of a merger, acquisition, or sale of our business, personal information may be transferred as part of that transaction. We will notify affected individuals before any such transfer takes effect.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:
- Enquiry and pre-booking communications: retained for up to 12 months from the date of last contact if no booking resulted.
- Booking and client records: retained for 7 years to comply with Canadian tax and business record requirements.
- Website analytics data (anonymised): retained for up to 26 months.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it.
- Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
- Right to data portability: You may request a copy of your data in a structured, machine-readable format (GDPR, where applicable).
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to processing based on legitimate interests.
To exercise any of these rights, contact us at info@prestigeeventdealers.com. We will respond within 30 days. If you are in the EEA and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your browser and our Site are encrypted using TLS (HTTPS). However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.
9. Children's Privacy
Our Site and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.
11. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: